Refund Policy
Last updated: January 2026
1. Eligibility for a Refund
You may request a full refund if any of the following applies:
- Your order has not yet been delivered and you contact support to cancel it.
- We are unable to deliver your order within 72 hours of payment.
- The wrong item was delivered and the correct item is unavailable.
2. Non-Refundable Situations
Refunds will not be granted in the following situations:
- The item has already been delivered to your in-game account.
- You were unavailable in-game during scheduled delivery attempts.
- You shared, traded, or lost the item after delivery.
- You changed your mind after the item was successfully delivered.
3. Replacement Requests
If a delivered item disappears due to a verified game-side issue within 24 hours of delivery, we may issue a replacement at our discretion. Proof such as screenshots or video may be required.
4. How to Request a Refund
To start a refund request, contact our support team within 7 days of your purchase with your order number and a brief description of the issue. We typically respond within 24 hours.
5. Processing Time
Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or card issuer.
6. Chargebacks
Filing a chargeback without first contacting our support team may result in your account being permanently banned from BloxCrew and any pending orders being canceled.
Contact Us
Need help with a refund? Our support team is available 24/7 through the channels below.